Paul Whitman

  • Mosman Wholistic Health Consultants/Healthwise -  (02) 8376 8738  - (02) 9904 1352

Dr J. Paul Whitman (Osteopath) 

Dr Tully McDonald (Osteopath)

Book online for Dr Tully McDonald (Osteopath)

Mosman Wholistic Health Consultants is now partnered with Healthwise

Learn more and make an appointment at the Healthwise website

Privacy Policy

PRIVACY POLICY

  1. INTRODUCTION

This document sets out the privacy policy of Paul & Lisa Whitman (operating under the trading name Mosman Wholistic Health Consultants) ABN 13 027 081 245 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

Mosman Wholistic Health Consultants is a holistic healing and pain management clinic comprised of experienced practitioners who operate as independent sole traders. 

Our goal is to provide alternative medical care that will compliment or underpin conventional medicine, slow or help manage the onset of acute pain and limited function caused by chronic pain and damage as a result of injury, surgery, genetics or disease by using the fundamental Osteopath Healing Principle “Structure Governs Function”.

We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

  1. TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include the following:

        1. name;
        2. NDIS participant number and other NDIS plan information;
        3. post code, mailing or street address;
        4. email address;
        5. social media information;
        6. telephone number and other contact details;
        7. age;
        8. date of birth;
        9. credit card or other payment information;
        10. sensitive information as set out below;
        11. information about your personal circumstances;
        12. information in connection with client surveys, questionnaires and promotions;
        13. your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information; 
        14. information about third parties; and
        15. any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.
  2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you, or from third parties, including where you: 

        1. contact us through our website;
        2. receive goods or services from us;
        3. submit any of our online sign up forms;
        4. communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
        5. interact with our website, social applications, services, content and advertising; and
        6. invest in our business or enquire as to a potential purchase in our business.

We use third-party practice management software products and/or services including Cliniko to collect information for administrative and recordkeeping purposes. The processing of information including the storage of patient information by the practice management software will be, in addition to these terms, subject to the terms, conditions and privacy policies of the practice management software provider and we are not liable for the security or performance of the practice management software. We reserve the right to correct, or to instruct our practice management software provider to correct, any errors or mistakes in collecting your payment.

Cliniko’s Terms, Conditions and Privacy Policy is accessible via the following link on its website: https://www.cliniko.com/policies/ 

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser. For further information, please see our Cookies Policy.

We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.

  1. USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following purposes:

        1. to provide goods, services or information to you;
        2. for record keeping and administrative purposes;
        3. to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
        4. to improve and optimise our service offering and customer experience;
        5. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties; and
        6. to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you.

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

(Sharing of your Information) We may need to share your personal information with third parties, including your medical providers and other NDIS Service Providers that we work with to provide you with our services. You consent to the sharing of your personal and sensitive information with these third parties as required to provide you with the services.

  1. PROVIDING INFORMATION FOR SOMEONE ELSE

If you are providing personal and/or sensitive information on behalf of someone else, you must have the consent of that person to provide their personal and/or sensitive information to us to be collected, used and disclosed in accordance with this privacy policy. This includes where you are an NDIS participant’s nominee, support coordinator or representative. We reserve the right to request evidence of this consent (without being under an obligation to do so).

If you are providing personal and/or sensitive information on behalf of someone under the age of 18 (Minor), you must be that Minor’s parent or legal guardian and you must provide consent for the Minor’s personal and/or sensitive information to be collected, used and disclosed in accordance with this privacy policy. 

  1. SENSITIVE INFORMATION

(Collection of sensitive information) We may collect sensitive information about you during the course of providing you the services. We will only collect this sensitive information where you consent and provide us with this information. If you consent, your sensitive information may only be used and disclosed for purposes relating to providing you with our services and for NDIS compliance.

(Types of sensitive information) The type of sensitive information we may collect includes:

        1. information relating to your racial or ethnic origin;
        2. gender;
        3. sexual orientation or practices;
        4. health information, including biometric information, mental health information, and medical history and information relating to pre-existing illness, condition or disability; 
        5. family medical history; 
        6. referring health care provider and associated referral letters; 
        7. individual health identifier numbers (where necessary); and
        8. any other sensitive information provided by you or a third party to us via our Website or online platforms, or otherwise provided by you or a third party to us. 

(Use of sensitive information) Your sensitive information will only be used for the purpose of: 

        1. providing you with our goods and services;
        2. complying with our legal obligations;
        3. sending you messages, reminders, notices, updates, security alerts, and other information requested by you; or
        4. any other purpose which is permitted or required under applicable privacy laws.

(Disclosure of sensitive information) Your sensitive information will only be disclosed to third parties for any purpose which is permitted or required under applicable privacy laws.

(Withdrawing consent) If you wish to withdraw your consent to our collection, use or disclosure of your sensitive information, please contact us using the contact details set out below. We will deal with all such requests within a reasonable timeframe.

  1. SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

  1. LINKS

From time to time, our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

  1. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

  1. COMPLAINTS

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

  1. CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Phone: (02) 9904 1352

Our privacy policy was last updated on 17 April 2023.